Arbitex Terms of Service — AI Governance Agreement
Last updated: March 6, 2026
Draft — for reference and review only. Non-binding until attorney-reviewed and approved.
1. Acceptance of Terms
By accessing or using the Arbitex Gateway ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, do not use the Service.
2. Service Description
Arbitex provides an enterprise AI governance gateway ("Arbitex Gateway") that routes requests to multiple large language model providers through a single API. The Service includes multi-LLM routing (single, compare, and summarize modes), a 3-tier DLP inspection pipeline with compliance framework mappings, enterprise identity integration (SAML 2.0, SCIM 2.0, WebAuthn/FIDO2), cost controls with budget caps and usage quotas, full observability via OpenTelemetry and Grafana dashboards, and tamper-proof audit logging.
3. Account Registration
Eligibility. You must be at least 18 years old and authorized to act on behalf of the subscribing organization to create an account.
Accuracy. You agree to provide accurate, current, and complete registration information and to update it as necessary.
Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify Arbitex immediately of any unauthorized use.
4. Subscription Plans
The Service is offered under the following subscription plans:
| Team | SMB | Enterprise | |
|---|---|---|---|
| Price | $499/mo | $1,499/mo | Custom |
| Requests | 5M/mo | 25M/mo | Unlimited |
| DLP | Regex + secret detection | Full 3-tier DLP pipeline + named entity recognition | Full 3-tier DLP pipeline + custom tuning |
| Audit retention | 30 days | 90 days | 1 year+ configurable |
| Uptime SLA | 99.9% | 99.95% | 99.99% |
| Support | Email (48h) | Slack + email (4h) | Dedicated CSM (1h) |
Plan features and pricing are subject to change with 30 days advance notice to active subscribers.
5. Payment Terms
Subscription fees are billed monthly or annually in advance. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. Overdue invoices accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less. Arbitex reserves the right to suspend access for accounts more than 15 days past due.
6. Evaluation Access
Evaluation access to the Arbitex Gateway is available through our sales team. Evaluations are subject to separate terms communicated during the onboarding process. To request evaluation access, contact [email protected].
7. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party right.
- Transmit malware, viruses, or any code designed to interfere with the Service.
- Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
- Reverse-engineer, decompile, or disassemble any part of the Service.
- Use the Service to build a competing product or service.
- Circumvent or disable any security, authentication, or DLP controls.
- Exceed rate limits or resource quotas in a manner intended to degrade Service availability.
- Resell or sublicense access to the Service without prior written consent from Arbitex.
Arbitex reserves the right to suspend or terminate access for violations of this section.
8. Intellectual Property
Ownership. Arbitex retains all rights, title, and interest in and to the Service, including all software, algorithms, models, documentation, trademarks, and trade secrets. These Terms do not grant you any rights to Arbitex intellectual property except the limited license below.
License grant. Subject to these Terms, Arbitex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.
9. Data Ownership
You retain all rights, title, and interest in and to your data, including all prompt content, response content, policy configurations, and any other data you submit to or generate through the Service. Arbitex claims no ownership rights over customer data. Arbitex will not use customer data for model training, analytics, or any purpose beyond delivering the Service as described in the Privacy Policy.
10. Service Level Agreement
Arbitex commits to the following uptime targets, measured monthly:
| Plan | Uptime SLA |
|---|---|
| Team | 99.9% |
| SMB | 99.95% |
| Enterprise | 99.99% |
If uptime falls below the committed SLA in a given month, affected customers are eligible for service credits according to the following schedule:
- 99.0% to SLA target: 10% credit of that month's fees.
- 95.0% to 98.99%: 25% credit of that month's fees.
- Below 95.0%: 50% credit of that month's fees.
Credits must be requested within 30 days of the affected month. Credits are applied to future invoices and do not constitute a refund. Scheduled maintenance windows, announced at least 48 hours in advance, are excluded from uptime calculations.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARBITEX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
ARBITEX'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ARBITEX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
By Customer. You agree to indemnify, defend, and hold harmless Arbitex and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any third-party right.
By Arbitex. Arbitex agrees to indemnify, defend, and hold harmless the Customer from and against any third-party claims alleging that the Service infringes a valid patent, copyright, or trademark, provided the Customer promptly notifies Arbitex, grants Arbitex sole control of the defense, and provides reasonable cooperation.
13. Termination
Either party may terminate these Terms with 30 days written notice. Arbitex may terminate immediately for cause if you breach these Terms and fail to cure within 15 days of written notice. Upon termination, your access to the Service will cease and Arbitex will delete your data in accordance with the Privacy Policy.
The following sections survive termination: Intellectual Property, Data Ownership, Limitation of Liability, Indemnification, and Governing Law.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware. Both parties consent to the personal jurisdiction of such courts.
15. Contact
Legal: [email protected]
Security: [email protected]
Privacy: [email protected]
Arbitex, Inc.
[Address to be provided by legal counsel]